FAQ · 8 answers

Questions,
answered.

Everything worth knowing before you order. If it is not here, drop a ticket - someone answers in minutes.

Which anti-cheats are supported?

Vanguard (VGK), Ricochet, EAC and BattlEye. Support tier per anti-cheat is listed on each product page - the Basic firmware tier already clears BE and EAC; Ricochet and VGK bumps sit on Ultra IOMMU.

How do I receive my product after purchase?

Everything is delivered inside a private Discord ticket. Average time between payment and files in hand is ten minutes, day or night - staff cover 24/7.

What is your refund policy?

Full policy on the /refund-policy page. In short: digital goods are non-refundable once delivered, and delivery happens the moment we hand you the file in ticket. Detection cases are covered by the warranty, not the refund policy - you get a replacement, not your money back.

Are updates included with my purchase?

DMA Firmware: yes, lifetime, every time we push a rework. Spoofer: one licence covers one machine forever, including anti-cheat parity updates. Tweaker: Standard is free and updated whenever it needs to be; Ultimate ships every kernel-side revision.

Is the fTPM spoof included?

Only with Spoofer Lifetime (€49.99) - fTPM emulation is baked in, no unlock code, no monthly. With the One-time (€19.99) it is a €19.99 add-on you can pick in ticket. Lifetime is the cheapest way to get fTPM if you plan to spoof more than once anyway.

Can I use one licence on multiple PCs?

One licence, one machine. Building a second rig? Grab a second licence - they are cheap for a reason.

What happens if I get detected?

Open a ticket. DMA Firmware carries a 1-month detection warranty from purchase: within that window, if detection came from a known update, replacement is instant; if it is a new wave, we hold your licence until the rework ships and re-issue. Past the 1-month window, replacements are goodwill only. Spoofer and Tweaker follow the standard 24-day warranty from our ToS.

How do I contact support?

Discord ticket, 24/7. Every product page opens a category-specific ticket. Vouches drop from the same server with /vouch once you are up and running.

Still stuck?

Open a ticket