The complete rules for refunds. Read this before opening a request - activated keys are only refundable in the specific malfunction cases described in Section 3.
Effective - every Eminence Hardware purchase
Refunds at EMINENCE HARDWARE are processed only to the original payment method. No exceptions. If a refund to the original method is not possible, we may offer alternative compensation such as a discount or replacement, at our sole discretion.
Once your license key has been activated and used, NO refund will be issued, under any circumstances and without exception (except in the specific case of a verified product malfunction described in Section 3).
Activating the key constitutes effective use of the product and full acceptance of the purchase. This rule applies regardless of the duration of use after activation, subjective satisfaction with the product, compatibility issues not reported before activation, a change of mind after activation, or any other reason invoked after activation has occurred.
You are strongly advised to verify all product specifications, requirements, and compatibility BEFORE activating your key. No exception will be made on this point, except as set forth in Section 3 below.
By way of exception to Section 2, a refund may be considered after activation in the event of a verified product malfunction, and only in the following situations: (a) the loader is offline, meaning our loader is unavailable or non-functional from our infrastructure, preventing you from accessing the product; and/or (b) the software services / features are not being applied, meaning the product launches but does not effectively perform its intended core functions.
For the Permanent Spoofer: the product fails to change the HWID. For the Eminence Tweaker: the product fails to apply the tweaks. For any other product: the product fails to deliver its main advertised function.
This exception applies strictly to these two cases. It does NOT cover user configuration or installation errors, incompatibility with non-supported systems, hardware or game versions, conflicts caused by third-party software installed by the user, scheduled maintenance or temporary downtime announced in advance, issues caused by a violation of our Terms of Service, or updates by the game publisher or anti-cheat that temporarily disable the product while a fix is being developed within a reasonable timeframe.
To benefit from this exception, you must open a support ticket as soon as the malfunction is observed, provide proof (screenshots, video, logs) of the malfunction, cooperate fully with our team during diagnosis and any attempted resolution, and allow our team a reasonable timeframe to resolve the issue before a refund is considered.
Any refund request not based on a product malfunction (Section 3) must be submitted before activation of the license key and within the warranty period (24 days from purchase). Past this date, or after any activation, the request will be automatically denied, except in the case of a malfunction covered by Section 3.
Permanent Spoofer: eligible for a full refund, provided the key has not been activated. Other resold products: eligible for a partial refund of up to 50% of the original amount, provided the key has not been activated. Eminence Tweaker and other in-house tools: subject to the specific terms above.
In all cases, activation of the key permanently cancels eligibility, except in the case of a malfunction covered by Section 3.
Refunds via PayPal are processed in weekly batches (once per week). Completion may take up to 7 days. Delays are common with this method - by making your purchase from EMINENCE HARDWARE, you accept this condition.
The right to a refund is automatically void in the following cases: the license key has been activated and/or used (see Section 2, except in the case of malfunction covered by Section 3); use of any form of unfair advantage software while using the Permanent Spoofer (voids warranty); account bans or restrictions imposed by the game launcher or publisher; lack of cooperation with our staff; purchases made through third parties (exchanges, gift cards, resellers); change of mind after support has actively assisted you; license issues (banned, expired, or lost due to your own fault); expired warranty or violations of our policies; disruptive, toxic, or inappropriate behavior toward our team.
To request a refund (before any activation, or in case of a malfunction covered by Section 3): open a support ticket on the EMINENCE HARDWARE Discord server, provide your transaction ID and the email address used for the purchase, clearly state the reason for your request (and provide proof in case of malfunction), cooperate fully with our team during the review, and do not activate the key while a pre-activation request is being processed.
Any non-compliant request, or one submitted after the key has been activated for reasons other than those listed in Section 3, will be rejected without further review.
EMINENCE HARDWARE reserves the right to interpret and apply this Refund Policy at our sole discretion, including the verification of any alleged malfunction. Any goodwill solution that may be offered after the warranty period remains exceptional and does not constitute a precedent or commitment for future requests.
